For an extended list of community related resources

Useful Links

Other Australian Community Transport peak bodies

Australian Community Transport Association –

Transport Development and Solutions Alliance –

SA and NT
South Australian Community Transport Association incorporating Northern Territory –

Community Transport Organisation –

Welfare and social services

The Victorian Council of Social Service
(VCOSS) is the peak body of social and community services sector in Victoria. VCOSS pursues just and fair social outcomes through policy development and public and private advocacy.

Carers Australia
The national peak body that advocates on behalf of Australia’s unpaid carers to influence policies, programs and services at a national level.

Veterans Victoria
The State Government’s Veterans Unit supports Victorian veterans initiatives that promote understanding of the service tendered by veterans in war and peace. 

Municipal Association of Victoria (MAV)
MAV are the legislated peak body for Victoria’s 79 council. MAV aims to advocate local government interests, build the capacity of councils, facilitate effective networks, initiate policy development and advice and promote the role of local government.

Council on the Ageing (COTA) Victoria
The primary organisation representing the interests of older Victorians, ensuring older people are top of mind for policy makers.

Council on the Ageing (COTA) Tasmania
The primary organisation representing the interests of older Tasmanians, ensuring older people are top of mind for policy makers.

Leading Age Services Australia (LASA)
The peak body for age services in Victoria to support the health and care needs of aged and community care clients, providing members with accurate and relevant information, services, advice and leadership.


Travellers Aid Australia
Travellers Aid is a not-for-profit organisation. Travellers Aid support travellers by providing simple, practical travel-related support and aid that helps them travel independently and confidently, no matter what their background and reach their destination safely.

V/Line is a passenger and freight train and a coach operator in Victoria. V/Line operates rail services to the regional cities of Ballarat, Bendigo, Geelong, Seymour and Traralgon as well as Ararat, Maryborough, Echuca, Swan Hill, Albury, Bairnsdale, Warrnambool and Shepparton. In addition, V/Line road coaches connect with many rail services at major stations to serve towns away from the main rail network. V/line also runs numerous intrastate and interstate road coach services that may run wholly as a coach service or operate as a coach connecting with a rail service.

Public Transport Victoria (PTV)
PTV is a statutory authority that acts as a system authority for all public transport and an advocate for public transport users.

PTV is a single contact point for customers wanting information on public transport services, fares, tickets and initiatives. PTV aims to improve public transport in Victoria by ensuring better coordination between modes, facilitating expansions to the network, auditing public transport assets, promoting public transport as an alternative to the car.

VicRoads plans, develops and manages the arterial road network and delivers road safety initiatives and customer focused registration and licensing services.

Transport Safety Victoria (TSV)
TSV is Victoria’s integrated safety regulator for bus, maritime and rail transport. As Victoria’s transport safety regulator, TSV core functions  are licences, registers and accredits operators and other industry participants, monitors the transport industry’s and participants’ systems for managing safety risks, monitors compliance with transport safety legislation and takes enforcement action as appropriate to promote safety outcomes in Victoria.

Commercial Passenger Vehicles Victoria
CPVV regulates the taxi and hire vehicle industries. It also issues Driving Instructor Authorities. The CPVV is the regulator of the taxi and hire car industry as part of the Taxi Industry Inquiry initiated by the Victorian Government. It provides information on taxi zones, industry statistics, taxi and hire vehicle programs and reform.

Transport Planning and Management (TPM)
TPM undertake strategic planning, research, service development and service evaluations. The site contains useful resources for Community Transport operators and contains summaries of recent works completed by Transport Planning and Management

Transport in Victoria
Transport in Victoria’s site contains strategies and plans that give the direction to improve public and private transport, the movement of freight, the development of Victoria’s ports and other major infrastructure. 


Volunteering Victoria
Volunteering Victoria is the state peak body for volunteering. Volunteering Victoria focus on advocacy, sector development and the promotion of volunteering.

Victoria’s Volunteering Portal
Victoria’s Volunteering Portal is an online community and information resource for Victorian volunteers and volunteer-involving organisations. The site contains information about volunteering, comprehensive guide for volunteer managers, coordinators and others involved in running volunteer programs, opportunities for not for profit organisations to advertise in the volunteer opportunity search, calendar of events and training opportunities for volunteer managers to develop their skills and much more.

Volunteering Australia
The national peak body working to advance volunteering in the Australian community, representing the diverse views and needs of the volunteering sector while promoting the activity of volunteering as one of enduring social, cultural and economic value.


National Disability Services
Through the provision of information, representation and policy advice, NDS promotes and advances services which support people with all forms of disability to participate in all domains of life.

Office for Disability
Established in 2006 to encourage and influence Victorian Government policy and activities to improve outcomes for people with a disability and to deal with barriers to participation in our communities.

Office of the Public Advocate
An independent statutory body established by the Victorian State Government that works to protect and promote the interests, rights and dignity of people with a disability.

National Disability Insurance Scheme (NDIS) &
An independent statutory agency whose role is to implement the National Disability Insurance Scheme which will support a better life for hundreds of thousands of Australians with a significant and permanent disability and their families and carers.

Home & Community Care Victoria (HACC)
Home & Community Care Victoria (HACC) Program provides funding for services which support frail older people, younger people with disabilities and their carers. These services provide basic support and maintenance to people living at home and whose capacity for independent living is at risk, or who are at risk of premature or inappropriate admission to long-term residential care.

Department of Social Services

Commonwealth Home Support Programme

The My Aged Care
The My Aged Care established by the Australian Government to help you navigate the aged care system. The Gateway is part of the Australian Government’s changes to the aged care system which have been designed to give people more choice, more control and easier access to a full range of aged care services. 

International organisations

Community Transport Association UK (CTA)
The national membership association which leads and supports community transport to be successful and sustainable in England, Wales, Scotland and Northern Ireland. It provides leadership by promoting community transport and influencing the development of better strategy, policy, regulations and investment at all levels of government. It provides support by advocating high standards of practice and providing advice, information, training and hands-on support that helps operators work to these standards.

The Community Transportation Association of America